Returns, without the guesswork.
Contact the team about the item you would like to return.
Return period
The store’s published returns policy provides a 14-day return period from receipt of the product.
Start with your order details
Send your name, order number and the product code to info@kolednilampichki.bg, or call +359 88 777 3173. Explain whether you wish to return the item or report a fault, so your request reaches the appropriate process.
Before sending a parcel
Contact the team for the applicable return instructions and destination. Keep your proof of purchase and the information supplied with the product.
Problems on arrival
For inspection and refusal at the time of delivery, read Delivery & payment. For a product fault after receipt, see Warranty & product support.